Privacy Policy

1. Introduction

hawkbet ("we," "us," or "the Company") operates the online gaming platform accessible at hawkbet.vip (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who interact with the hawkbet Platform, including registered players, visitors, and prospective users.

This Privacy Policy describes how hawkbet collects, uses, stores, shares, and protects your personal data in connection with your use of the Platform. It also explains your rights as a data subject under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations (IRR), as administered by the National Privacy Commission (NPC).

By registering for a hawkbet account or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please do not use the hawkbet Platform.

2. Personal Data We Collect

hawkbet collects the following categories of personal data from users of the Platform:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID
• Date of birth (for age verification — you must be 21 or older)
• Philippine mobile number or email address
• Residential address (for KYC verification and regulatory compliance)
• Government-issued ID number and copies of identification documents

2.2 Account & Transaction Data

• hawkbet username and encrypted password
• Deposit and withdrawal history, including amounts, dates, and payment methods used
• Betting history, game activity, and wagering records
• Bonus and promotion redemption records
• Account balance and transaction logs

2.3 Technical & Usage Data

• IP address and approximate geolocation data
• Device type, operating system, and browser information
• Session duration, pages visited, and features used on the Platform
• Cookies and similar tracking technology data (see Section 7)
• Log files and error reports generated during your use of the Platform

2.4 Communications Data

• Records of your communications with hawkbet customer support
• Feedback, survey responses, and complaints submitted to hawkbet
• Email and in-platform message history

2.5 Responsible Gaming Data

• Self-exclusion requests and status
• Deposit, loss, and session limit settings you have configured
• Responsible gaming tool usage history

3. How We Collect Your Data

hawkbet collects personal data through the following means:

• Direct collection: Information you provide when registering for an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access and use the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud detection data from security partners; payment data from payment processors such as GCash, Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, and others).
• Regulatory sources: Information received from PAGCOR, the Anti-Money Laundering Council (AMLC), or other Philippine regulatory authorities in connection with our compliance obligations.

4. How We Use Your Personal Data

hawkbet uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your hawkbet account, including processing your registration and verifying your identity.
• Service delivery: To provide you with access to the hawkbet Platform, process your bets and transactions, and deliver the gaming services you have requested.
• KYC & compliance: To verify your identity and age (21+), comply with anti-money laundering obligations under the AMLA, and meet PAGCOR regulatory requirements.
• Payment processing: To process deposits and withdrawals via GCash, Maya, bank transfer, and debit card, and to maintain accurate financial records.
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Security & fraud prevention: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform.
• Responsible gaming: To administer self-exclusion requests, deposit limits, and other responsible gaming tools you have activated on your account.
• Marketing & promotions: To send you information about hawkbet promotions, bonuses, and new features, where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: To analyze usage patterns, conduct research, and improve the features, performance, and security of the hawkbet Platform.
• Legal obligations: To comply with applicable Philippine laws, regulations, court orders, and requests from regulatory authorities.

5. Legal Basis for Processing

hawkbet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the hawkbet Terms & Conditions, including account management, service delivery, and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws, including the Anti-Money Laundering Act, PAGCOR regulations, and the Data Privacy Act itself.
• Legitimate interests: Processing for fraud prevention, security, and Platform improvement, where such interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

hawkbet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly as necessary for the purposes described in this Privacy Policy:

6.1 Service Providers

hawkbet engages trusted third-party service providers to assist in operating the Platform, including KYC verification providers, payment processors (GCash, Maya, partner banks), cloud hosting providers, customer support platforms, and analytics services. These providers are contractually bound to process your data only on hawkbet's instructions and in accordance with applicable data protection law.

6.2 Regulatory & Law Enforcement Authorities

hawkbet may disclose your personal data to PAGCOR, the AMLC, the National Privacy Commission, law enforcement agencies, or courts of competent jurisdiction where required by Philippine law or a valid legal order.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of hawkbet's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer via email or in-platform notification.

7. Cookies & Tracking Technologies

hawkbet uses cookies and similar tracking technologies (including web beacons and local storage) to enhance your experience on the Platform. The types of cookies we use include:

• Essential cookies: Required for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Functional cookies: Remember your preferences, such as language settings and display options, to personalize your experience.
• Analytics cookies: Collect anonymized data about how users interact with the Platform to help us improve performance and usability.
• Marketing cookies: Used to deliver relevant promotional content about hawkbet features and offers, where you have consented to receive such communications.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the hawkbet Platform. For more information on managing cookies, refer to your browser's help documentation.

8. Data Retention

hawkbet retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, and reporting requirements. Specific retention periods include:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLC record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• KYC documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Customer support records: Retained for three (3) years from the date of the last interaction.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications.

When personal data is no longer required, hawkbet will securely delete or anonymize it in accordance with our data disposal procedures.

9. Data Security

hawkbet implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security) protocols.
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and financial information.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform.
• Multi-factor authentication options for player accounts.
• Incident response procedures for detecting, reporting, and managing personal data breaches.

While hawkbet takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying hawkbet immediately if you suspect any unauthorized access to your account.

10. Your Rights as a Data Subject

Under the Data Privacy Act of 2012 and its IRR, you have the following rights with respect to your personal data held by hawkbet:

• Right to be informed: You have the right to be informed of how your personal data is being collected and processed, as described in this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data hawkbet holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to hawkbet's legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe hawkbet has violated your data privacy rights.

To exercise any of these rights, please contact hawkbet's Data Protection Officer using the contact details provided in Section 14 of this Privacy Policy. hawkbet will respond to all verified data subject requests within thirty (30) days of receipt, in accordance with the Data Privacy Act.

11. Children's Privacy

The hawkbet Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. hawkbet does not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not register for or use the hawkbet Platform.

If hawkbet becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the hawkbet Platform, please contact our customer support team immediately.

Parents and guardians are encouraged to use parental control tools and to monitor their children's online activity to prevent underage access to gambling platforms.

12. International Data Transfers

hawkbet primarily stores and processes your personal data within the Philippines. In certain circumstances, your personal data may be transferred to and processed in countries outside the Philippines — for example, where hawkbet engages cloud hosting providers or technology partners with infrastructure located abroad.

Where such transfers occur, hawkbet ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to provide a level of data protection equivalent to that required under the Data Privacy Act of 2012. hawkbet will not transfer your personal data to a foreign country unless that country has been assessed as providing adequate data protection, or appropriate contractual safeguards have been established.

13. Changes to This Privacy Policy

hawkbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision will be indicated at the top of this page.

Where changes are material, hawkbet will provide reasonable advance notice to registered users via email or an in-platform notification before the changes take effect. Your continued use of the hawkbet Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how hawkbet is protecting your personal data.

14. Contact & Data Protection Officer

hawkbet has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our DPO using the details below.

All email addresses above are displayed as plain text for reference only. hawkbet will acknowledge receipt of your data subject request within five (5) business days and will provide a substantive response within thirty (30) days, as required by the Data Privacy Act.

If you are not satisfied with hawkbet's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph.